Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.
Full price orders returned in their original condition and within the returns period can be returned for a full refund, excluding cost of shipping.
Sale items do not qualify for a refund. However can be either exchanged or returned for a credit note, excluding cost of shipping.
Items must be in original condition and must not have been worn, altered, washed or shows signs of wear. All packaging shipped with your order must be returned.
Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable.
We are proud of our Duygu Ay Collection items, so every item returned should be new, unused and with all labels. Returns that are damaged, soiled or altered cannot be returned and are returned to the customer.
Please do not send your purchase back to the manufacturer.
To process your return please send us a Email via our contact form.
Once the items have been received they will undergo a quality review. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer will not qualify for a refund. Instead you will be issued with a credit note valid for 12 months.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.